Return & Refund Policy
🚫 Non-Returnable Items
• Items procured on special demand/order are non-returnable
• Tiles and customized products are strictly non-returnable
📦 Return Conditions
• Product must be unused
• Must be returned with original packaging, invoice, and accessories
• Damaged or used items will not be accepted
⚠️ Fragile Items Policy
• Zero credit on tiles
• 100% advance payment is mandatory for all tile purchases
⚠️ Important Conditions
• Management reserves the right to inspect and approve returns
• Policy is final and non-negotiable
🔁 Return Eligibility (Limited)
• Maximum 10% of the total bill value is eligible for return
• Applicable only on internal pipes & fittings billing
• Return must be requested within 12 days of purchase
• No returns will be accepted after 12 days
💳 Refund Policy
• Refunds will be issued as a Credit Note against internal pipes & fittings bills
• Cash refund is applicable only for final stage fittings
(i.e., faucets, accessories)
⏳ Refund Timeline
Amount will be credited within 4 working days after approval
