A 2% breakage is considered normal during transportation and handling. These pieces are usually useful for cutting, corners, and edges during installation. Since tiles go through multiple stages of loading and unloading, it is not possible to identify where the breakage occurred. Therefore, any complaints raised later cannot be entertained. 👉 Please make sure to check and report damages at the time of unloading at your site. Only then can we accept returns/replacements.

We’re sorry, but extra boxes of tiles cannot be returned. Each lot of tiles comes with a unique batch number and shade variation, which ensures color and design consistency. Once the batch changes, extra boxes will not match the existing lot/article number, making them unsuitable for resale or reuse in your project. We always recommend purchasing a little extra (5–10%) during your order to cover cutting, breakage, or future repairs.

Unfortunately, we do not accept product exchanges after purchase. This is because exchanges involve multiple steps such as loading, unloading, handling, and re-stocking. In addition, tiles are always loaded with extra boxes to reduce transportation cost per box, which makes re-handling impractical. We advise customers to confirm their selection carefully before billing to avoid inconvenience.

We are responsible for arranging tiles as per your defined size/area at the time of purchase. While we will do our best to help with future requirements, we are not bound to provide immediate arrangements, as sometimes the manufacturer may have production shortages or batch numbers and shades may change. 👉 To avoid such issues, we always recommend purchasing a little extra (5–10%) at the time of order. We appreciate your understanding!

Yes, we understand that lower prices are available elsewhere. However, the difference lies in several important factors:
1. Product quality – we ensure premium and durable tiles and sanitaryware.
2. Billing options – proper invoicing and transparency.
3. Quantity and lot issues – cheaper options may involve mixed batches or limited stock.
4. Quality standards – some low-priced products may not meet safety or durability standards.
5. Stock clearance or discontinued designs – very low prices often come from clearance or outdated stock.
6. Vague or misleading deals – some offers are created by cheating or presenting unclear terms, which can cause issues later.
Our focus is to provide reliable, consistent quality and service, ensuring your purchase lasts and matches perfectly.

Price is important, but it shouldn’t be the only factor. Don’t just go by the brand name—consider product techniques, quality, durability, and technological advancements as well. Our recommended products are chosen to ensure long-term performance, safety, and value for money, not just a lower upfront cost.

Even the highest-quality products can be affected by water quality and environmental conditions. Hard water, chemical content, or poor installation can impact the durability and performance of sanitaryware. We always recommend proper installation and maintenance to ensure long-term reliability.

Imported products can vary—some are affordable with decent quality, while others are premium and high-quality. However, if the manufacturer does not have a head office or authorized service center in India, we cannot provide a warranty. Please check the product details before purchase for warranty availability.